![]() ![]() While they are still primarily used for computer programming and other technical fields, use case diagrams have gained wider use in other business areas, and many organizations create use case diagrams to help them visualize all the ways a person might interact with their company. Formerly used only in computer programming, use case diagrams have become popular in the retail and customer service industries to explain how customers interact with a business. Use case diagrams visualize the interactions a user or customer could have with a system.
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